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Support

Frequently Asked Questions

Do I need technical experience to install NotiFYI?

No. Anyone can install and use NotiFYI. Each NotiFYI product and accessory we deliver comes with quick-start instructions that guide users to set up NotiFYI in as little as 15 minutes.

Is there a monthly fee to use NotiFYI?

Yes. Each NotiFYI Hub costs just $4.99 per month and can support up to 24 accessories at no additional subscription cost. When you purchase a NotiFYI Hub, a $4.99 subscription fee per NotiFYI Hub will be added to your cart at checkout. You will be charged that subscription fee on a monthly basis. You will not be charged a subscription fee for NotiFYI accessories.

If you deactivate the subscription for any of your NotiFYI devices, your NotiFYI Hub will stay active until the next billing cycle date. Then you will no longer be charged for that subscription.

Can I deactivate my NotiFYI subscription at any time?

Yes, you can deactivate your NotiFYI subscription at any time. To deactivate your NotiFYI subscription, go to the Manage Subscriptions page and click DEACTIVATE on the device subscription you would like to deactivate. Once deactivated, your NotiFYI Hub will stay active until the next billing cycle date. You can reactivate your subscription at any time by clicking ACTIVATE.

Does NotiFYI connect to Wifi?

No. NotiFYI works via cellular data.

What is NotifYI's warranty policy?

All NotiFYI's products come with a one-year warranty.

What is NotiFYI's return policy?

Written approval must be obtained from NotiFYI prior to return of any product purchased from NotiFYI whether for repairs, credit or otherwise. Products returned for credit must be in the original, unopened packaging. All NotiFYI products returned for credit must be returned within 30 days from date of purchase with proof of purchase. Repair charges at prevailing rates will be applied to all products returned for repair after the one year warranty period has expired.

NotiFYI shall not be obligated to repair or replace any products that have been abused, improperly installed, altered or otherwise misused. All products must be returned, freight prepaid. NotiFYI will return repaired or replaced products to Buyer UPS Ground at NotiFYI’s expense. If buyer desires a faster method of shipping, buyer must request in writing and pay the additional freight charges.

How do I set up my NotiFYI?

To get started with your NotiFYI setup, follow these steps:

  1. Download the NotiFYI app from the App Store or Google Play.
  2. Open the NotiFYI app and follow the prompts to set up your account.
  3. The NotiFYI app will prompt you to scan a QR code for your new Hub and accessories. Look for the codes on your Hub and accessory packaging.
  4. Continue to follow the NotiFYI app instructions to set up your Hub and accessories.
How do I sign in to the NotiFYI app?

When you first download the NotiFYI app, simply follow the prompts to set up your NotiFYI account, Hub and accessories.

Can I change my NotiFYI app password?

Yes. You can update your NotiFYI app password in the app's settings after you log in.

How do I add a new accessory to my existing NotiFYI Hub?

To add a new accessory to your existing NotiFYI Hub, click the "Hubs" icon in the NotiFYI app. Then click "Add Accessory."

How to edit the alert types I receive for each accessory?

To edit the alert types you receive for each accessory, click the "Hubs" icon in the NotiFYI app. Then, click the alert you want to edit. From there, you can adjust your alert types.

Can multiple people manage NotiFYI Hubs and accessories?

Yes. You can add multiple people to your NotiFYI Hubs and accessories through the NotiFYI app. In the NotiFYI app, click the "People" icon. Then click "Add" in the top right-hand corner. You'll have the option to give the new user access to the app by toggling "App Access" on or give the new user administrative access to manage NotiFYI settings by toggling "Admin" on.

Can I change my NotiFYI Hub's name and location?

Yes, you can change your NotiFYI Hub's name and location. In the NotiFYI app, click the "Hubs" icon. Then click "Edit Hub."

How do I know if my NotiFYI Hub is online?

Open the NotiFYI app. Then click the "Hubs" icon and look for the green checkmark icon in the upper right-hand corner by your Hub's name. If your Hub is not online, a red triangle will show there.

If I delete an accessory, can I add it back to my Hub?

Yes. If you need to add an accessory back to your NotiFYI Hub, simply scan the QR code from the original packaging or locate the serial number within the device to add it manually. Please reference the “Getting Started” section for the device you want to add back to understand where the serial number is located:
Wearable Alert
Personal Alert
Wall Alert
Multipurpose Sensor Input

How do I know if my NotiFYI Hub has a good cell connection?

To know whether your NotiFYI Hub has a good cell connection, first make sure the blue LED light on your NotiFYI Hub is on solid. A flashing blue LED means the cell connection is not established. You may need to move the Hub to a new location to establish a good cell connection.

I just added an accessory to my NotiFYI Hub, but it's not working. What do I do?

If your new accessory doesn’t work after the initial set up is complete (see "How do I set up my NotiFYI?"), check the following items.

1. If your accessory shows a red LED when you press it but you aren't getting any notifications, you may need to test your connection. Make sure the blue LED on your NotiFYI Hub is on solid. A flashing LED means that the cell connection is not established. You may need to move the Hub to a new location to establish a good cell connection.

2. If you are not getting any red LED feedback when you press the button on your accessory, you will need to confirm the serial number is correct by following the steps below.

Open your accessory and verify that the serial number printed inside the device matches the serial number that shows in the NotiFYI app for that accessory. Please reference the specific device's “Getting Started” section to understand where the serial number is located:

Wearable Alert
Personal Alert
Wall Alert
Multipurpose Sensor Input

To locate the serial number for a specific accessory in your NotiFYI app, open the app and navigate to Hubs. Then, tap on the accessory you want to check. Tap Edit at the top right-hand side of the screen. The serial number (“SN”) will be located in the bottom right-hand corner.

See Figure 1, below, to see where to locate the serial number within your NotiFYI app for your accessory.

If the serial number does not match, you will need to delete the accessory and start over. Add that accessory again by manually entering the serial number inside the accessory to your NotiFYI app.

If the serial number for your accessory is correct and the LED light is still not showing, make sure the blue LED on the NotiFYI Hub is on solid. A flashing LED means that the cell connection is not established. You may need to move the Hub to a new location to establish a good cell connection.

3. The battery in your accessory might be dead and need replacing. Please reference the specific device's “Getting Started” section to understand where the battery is located:

Wearable Alert
Personal Alert
Wall Alert
Multipurpose Sensor Input

Not seeing your question answered here? Reach out to one of our support reps.